Respect and choice
Listen carefully, explain what can happen next and involve the person wherever circumstances allow.
Safeguarding
Care must never create new harm.
Every interaction should protect safety, dignity, privacy and appropriate choice—especially when a person is facing heightened vulnerability.
Safety, dignity and clear responsibilityOperating principles
Dignity protected.
Boundaries made clear.
The final page should link to HPH’s formally approved safeguarding policy and reporting route.
Clear roles
Staff, volunteers and partners must understand their boundaries, supervision and reporting duties.
Raise concerns safely
Concerns should reach a named responsible route and be handled without retaliation or exposure.
Urgent danger requires an urgent professional response.
HPH’s website is not an emergency service.
Contact the appropriate police, ambulance, healthcare or statutory service when immediate safety is at risk.
Safeguarding concern