Purpose
Collect information only to understand an enquiry, coordinate an appropriate response, operate responsibly or meet an obligation.
↗Privacy and dignity
Personal information deserves care.
People may contact HPH during difficult or sensitive circumstances. Information should be collected only for a clear purpose and handled with restraint.
Privacy protected in every part of the processCore approach
Use what is needed.
Protect what is shared.
This design copy must be reviewed against the organization’s final systems and approved privacy policy before publication.
Sensitive circumstances
Health, family and hardship information should never be retained or published merely for promotion.
↗Sharing and coordination
Use an appropriate and transparent basis when information must be shared with a responsible service or partner.
↗Security and choices
Limit access, protect records from misuse and provide a route for privacy questions or requests.
↗Questions about information